Enjoy free shipping for every order above N300,000.

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Easy Return Policy

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Enjoy flexible shipping rates in Lagos, Awka, and Abuja & Easy Return Policy.


Frequently Asked Questions

FAQs on Shipping

How much is your shipping fee?

Shipping fee is automatically generated on the site based on the location and product to be delivered.

Do you ship to all states in Nigeria

We only ship within Lagos, Abuja and Anambra. But you can reach out to our customer service agents for private arrangements on locations not on our shipping list.

What is the delivery timeline?

Your purchase will be delivered within 3 to 5 working days after your order has been validated.

Can people receive my package on my behalf?

Yes they can. You only need to inform our delivery agent and be sure the recipient have the order details.

Can I pay cash on delivery?

We only accept payment via debit/credit card, transfers or you can pay small small  

Is the price of all packages the same?

Prices vary based on item and delivery location

Do you support installation upon delivery?

Yes we do via a service called White Glove

Can I be your logistics partner?

Yes, kindly call our Customer Service line for more details

Can I get express shipping?

Unfortunately, we do not currently have this shipping method available

Do you have a pickup centre or whare house?

Yes we do, see Store Locator for more details

Is pickup free?

Yes it is free

What do I do when my item is lost in transit?

Call our customer support immediately or raise a ticket

Do I pay for returning a package?

Yes, a shipping fee is incurred if you want us to pick  up the returned item

How do I track my package?

You can track your order by logging into your account to view order status.

FAQs on Returns

Can I return a package?

Yes, within 14 days, see terms and conditions in the refund policy

Can you pick up a returned package?

Yes, a shipping fee is incurred if you want us to pick  up the returned item

What is the refund timeline?

2 to 3 working days

What is the return timeline?

14 NIghts is the return timeline

Can I drop my returned package at your pickup centre?

Yes you can do this         

Is returning a package free?

Yes it is except you want us to pick it up

How do I escalate my return request?

Kindly contact us on the customer service

Why will my return be rejected?

If the item is not in good condition, the return may not be accepted

How do I track my return?

Kindly login to your account to check the return status                   

What is the return process?

Kindly call our customer service representative to request a return, once the item is received, a quality check will be carried out to validate your claim. If valid, a refund will be processed otherwise the return will be cancelled

What is the warranty for my package?

All products have their own warranty as shown on the product page

I have not heard from you guys after the timeline?

Your return is being processed and you will be provided with an update after the outcome of the quality check

Do you guys do replacement

Yes we can

Do I also return a gift item with my package?

Yes, the return item will also be returned

How do I get my refund?

You will receive your refund via bank transfer into your provided back account