Easy 4 Steps Customisation Form
Frequently Asked Questions
Mattress customisation is a special request to suit your body type, taste and preferences. This allows you to find the perfect fit for your body shape, size and weight.
You can place a customised order by following the four steps listed above or reach out to our customer service representatives via any of our channels.
We offer mattress customisation services to our customers. We can produce your preferred size within a stipulated period of 72 hours after payment has been confirmed.
We have a selected collection of mattresses that can be customised to attend to your special requests.
We can produce your preferred mattress within a stipulated period of 72 hours after payment has been confirmed.
Yes, customised mattresses can be returned but only 50% of the amount paid will be refunded because the mattress was specially designed for you.
No, the 14 nights trial policy does not apply to customised orders because the mattress is specially designed for you.
As soon as we receive your order, we will reach out to you to confirm your order.
Orders can not be canceled after production has commenced. To cancel your order, please reach out to our customer service representatives.
All refunds are processed within 2 to 5 working days after you call in for for refund.